How Do Pre-Orders Work?

When you place a pre-order, your payment is charged and your items are automatically reserved in the current production batch. Placing a pre-order ensures that your items will be manufactured in the current production batch and shipped to you or made available for local pickup when they are ready.

All of our products are completed, already been through manufacturing, and fully tested. No further engineering or development is needed on products available on our site. You can rest easy knowing that when you place your pre-order your items will not have development delays.

How Long Will It Take To Get My Pre-Ordered Items?

The expected ship date is indicated on the product page and in a follow-up email sent after you place your pre-order. We will send you email updates concerning the status of the production batch and transit updates as product is shipped to our facility.

Your order will ship or be ready for local pickup as soon as the item becomes available, via the shipping or pickup method that was selected at the time of the order. If you chose shipping when placing your order then once your order is ready to ship, you will receive an email with a shipping tracking number.

May I Change The Shipping Address On My Pre-Order?

Yes, but please note that pre-orders may ship before the stated date. If you wish to change the shipping address of your pre-order or cancel your pre-order please contact us as soon as possible.

May I Use Affirm To Finance My Pre-Order?

Yes, you may use Affirm to place a pre-order. To do so, select Affirm as your method of payment during checkout.

May I Cancel A Pre-Order?

Yes, of course you may cancel a pre-order, as long as it has not yet been shipped or collected. You will receive an email once your pre-order has shipped, together with tracking information. Please contact us as soon as possible to cancel.

My Order Includes Pre-Order and In-Stock Items. When Will These Ship?

Items on one order will ship or be available for pickup together. If you have an item on pre-order in your cart, the in-stock items will not be ready for shipping or pickup until the pre-ordered item is at our facility.